Privacy Policy
Last updated: August 6, 2026
1. Introduction
AotuLink is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, use our customer support services, or otherwise interact with AotuLink online.
2. Information We Collect
Information You Provide to Us
We may collect information that you voluntarily provide when you contact us, request support, use live chat, or submit an inquiry. Depending on your interaction with us, this may include:
- Name and email address
- Messages, questions, and support inquiries
- Product model or product-related information
- Vehicle or compatibility information you choose to provide
- Other information you voluntarily include in your communication
Automatically Collected Information
When you visit our website, certain technical and usage information may be collected automatically. This may include:
- IP address and browser type
- Device and operating system information
- Pages viewed and time spent on the website
- Referring and exit pages
- Approximate location derived from IP address
- Website performance, security, and diagnostic information
3. Cookies and Similar Technologies
We may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and help protect the website from abuse or security threats.
Depending on the services enabled on our website, these technologies may include essential cookies, analytics technologies, and technologies used by third-party service providers such as website analytics, security, performance, and live-chat providers.
Where required by applicable law, we will request consent before using non-essential cookies or similar technologies. You may also be able to control cookies through your browser settings or any cookie controls made available on our website.
4. How We Use Your Information
We may use information we collect to:
- Provide, operate, maintain, and improve our website and services
- Respond to product, compatibility, installation, and support inquiries
- Understand how visitors use our website
- Improve products, services, website content, and user experience
- Maintain website security and prevent misuse
- Communicate service-related updates when appropriate
- Comply with applicable legal obligations
5. How We Share Information
We do not sell personal information for monetary consideration. We may disclose information when reasonably necessary for the purposes described in this Privacy Policy, including:
- To service providers that help us operate our website and provide support
- To comply with applicable laws, regulations, legal processes, or lawful requests
- To protect the rights, safety, security, or property of AotuLink, our users, or others
- In connection with a merger, acquisition, restructuring, financing, or transfer of business assets
- With your consent or at your direction
6. Third-Party Services
We may use third-party providers to support website functionality, analytics, performance, security, and customer service. Depending on the services currently enabled on the website, these providers may include:
- Tawk.to for live chat and customer support
- Google Analytics for website analytics, if enabled
- Cloudflare for website security, performance, and traffic-related services
These providers may process information in accordance with their own privacy policies and applicable data protection requirements. The services used on our website may change over time as we update our website and service providers.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide support, comply with legal obligations, resolve disputes, maintain security, and enforce applicable agreements. Retention periods may vary depending on the type of information and the reason it was collected.
8. Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
9. Your Privacy Rights
Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information, which may include:
- The right to request access to personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of certain personal information
- The right to restrict or object to certain processing
- The right to data portability where applicable
- The right to withdraw consent where processing is based on consent
To exercise an applicable privacy right, please contact us using the email address listed in the Contact Us section below. We may need to verify your identity before processing certain requests.
10. International Data Transfers
Because we may use service providers that operate internationally, information may be processed or stored in countries other than the country in which you reside. Data protection laws in those countries may differ from those in your jurisdiction.
Where required by applicable law, we take appropriate steps designed to provide safeguards for international transfers of personal information.
11. Children's Privacy
Our website and services are intended for a general audience and are not directed to children. We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.
12. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party sites. We encourage you to review the privacy policies of any third-party services you visit or use.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, practices, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact us at:
- Email: support@aotu-link.com